Tourism Information Counselor 1 (WAE) Full-time Job

Supplemental Information
LOCATION & POSITION INFORMATION:

There is no test score required for this vacancy. There are two openings for this position. This is a part-time position located at the Slidell Welcome Center in Slidell, LA. Applicants applying to this announcement should be aware that this is a part-time WAE (when actually employed) position without benefits, and shall not exceed 1245 hours in a 12-month period.

Provides visitor information to the traveling public, answers questions, provides directions, information not always limited to tourism information. Computer skills essential. Friendly, outgoing, knowledgeable of Louisiana cultures, customs, and tourism assets important but not critical. At least one (FTE) year of customer service required. Maximum 24 hours per week. Must be willing to work designated weekends and holidays.

• *APPLICATION PROCESS:

Please refer to the "Job Specifications" tab located at the top of the LA Careers "Current Job Opportunities page" for specific information on salary ranges, minimum qualification requirements and job concepts for each level.

No Civil Service test score* is required in order to be considered for this vacancy.*

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

• *For further information about this vacancy, contact:
• Alexandra Jones HR Analyst*
• Department of Culture, Recreation and Tourism*
• PO Box 94361*
• Baton Rouge, LA 70804-9361*
• Email: *ajones@crt.la.gov

FAX: 225-342-0880

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana is a State as a Model Employer for People with Disabilities.

Qualifications

MINIMUM QUALIFICATIONS:
One year of experience in tourism information work, public relations, customer service, or teaching.

SUBSTITUTIONS:
College training will substitute for the required experience on the basis of thirty semester hours for one year of experience.

NOTE:
Any college hours or degree must be from an accredited college or university.

Job Concepts

FUNCTION OF WORK:
To provide information to tourists and to perform incidental clerical and custodial functions.

LEVEL OF WORK:
Entry.

SUPERVISION RECEIVED:
Close from a Tourism Supervisor or higher level staff.

SUPERVISION EXERCISED:
None.

LOCATION OF WORK:
Department of Culture, Recreation and Tourism, Office of Tourism - Welcome Centers statewide.

JOB DISTINCTIONS:
Differs from Tourism Information Counselor 2 by the degree of supervision received and the absence of experienced level duties.

Examples of Work

EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Welcomes tourists and determines their travel interests and needs.

Provides information on localities, museums, parks, events, and other attractions to visit.

Assists travelers with hotel reservations and weather reports from the Internet.

Provides directions, shortest routes or scenic routes.

Distributes brochures and maps.

Answers questions from visitors, by phone and mail, regarding the state, its history and its culture.

Conducts research by reading industry publications, visiting travel websites and consulting with others to keep abreast of upcoming events and to broaden knowledge of the state.

Participates in educational study tours.

Keeps daily records or files; stocks brochure racks; orders supplies/brochures; performs other clerical duties.

Attains CPR certification and becomes re-certified annually.

Job Type: Part-time

Pay: $1,539.00 - $3,021.00 per month

Delgado Community College (DCC) is a Louisiana public community college with campuses throughout the New Orleans metropolitan area, the East and West Banks of New Orleans, the East Bank of Jefferson Parish and on the North Shore of Lake Pontchartrain in Covington and Slidell in St. Tammany Parish.