Financial Counselor- Financial Counseling Department Full-time Job

JOB SUMMARY:

Financial Counselors make a difference every single day at Rady Children's. Whether it be for families of current patients or those looking to obtain services at Rady Children's, the Financial Counseling team helps remove the financial barriers to care, so families can stop worrying about the financial impact of treatment and instead focus wholly on their child's care.

As compassionate and understanding navigators of insurance and reimbursement resources, Financial Counselors help uninsured or underinsured families apply for various government-sponsored healthcare resources, including MediCal and California Children's Services (CCS), as well as assist families with payment plans and other options to resolve patient account balances.

Alongside a team of dedicated colleagues, the Counselors work with departments across the house, including social work, case management, revenue cycle, physician billing, and more!

Due to the 24/7 nature of a hospital, Financial Counselors must maintain availability on weekends, evenings, and some holidays. Counselors may be able to work a partially remote schedule after completing training and meeting productivity requirements.

The Financial Counselor works under the general supervision of the Lead Financial Counselor and Patient Access Manager.

• Able to follow specific policies and procedures, while also navigating the gray areas
• Emotionally thoughtful, customer service-focused, and empathetic towards patients and families
• The desire to learn and grow on a team of dedicated, tenured professionals

MINIMUM QUALIFICATIONS:

High school diploma, GED, or Foreign equivalent
Two years of experience

PREFERRED QUALIFICATIONS:

Associate’s Degree
Three years of experience
Bilingual (English/Spanish) preferred

Rady Childrens Hospital-San Diego is a 524-bed pediatric-care facility providing the largest source of comprehensive pediatric medical services in San Diego, southern Riverside and Imperial counties. Rady Childrens is the only hospital in the San Diego area dedicated exclusively to pediatric healthcare and is the regions only designated pediatric trauma center. In June 2019, U.S. News & World Report ranked Rady Childrens among the best childrens hospitals in the nation in all 10 pediatric specialties the magazine surveyed.
Rady Childrens is a nonprofit organization that relies on donations to support its mission:
To restore, sustain and enhance the health and developmental potential of children through excellence in care, education, research and advocacy.